At Luminous Skin Care, we aim to provide a seamless shopping experience from the moment you place your order to the moment it arrives at your doorstep. This Shipping Policy outlines the shipping options, costs, delivery times, and other important information regarding the shipment of your order.
Shipping Options and Costs
We offer several shipping options to meet your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Delivery within 1 business day.
Shipping costs are calculated based on the shipping method selected and the destination of the order. The shipping cost will be displayed at checkout before you complete your purchase.
Processing Time
Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Delivery Times
Delivery times vary depending on the shipping method selected and the destination:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Please note that delivery times are estimates and may be subject to delays due to weather conditions, carrier issues, or other unforeseen circumstances.
International Shipping
We currently do not offer international shipping. We only ship within the United States.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website.
Shipping Restrictions
Certain products may be subject to shipping restrictions due to regulatory requirements or carrier policies. If there are any restrictions affecting your order, we will notify you as soon as possible.
Lost or Stolen Packages
Luminous Skin Care is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Address Changes
If you need to change the shipping address after placing your order, please contact us immediately at support@luminousskincare.com or call us at 1-800-123-4567. We will do our best to accommodate your request, but we cannot guarantee changes to the shipping address once the order has been processed.
Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us immediately at support@luminousskincare.com or call us at 1-800-123-4567. Provide your order number and a description of the issue, and we will work to resolve the problem as quickly as possible.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Luminous Skin Care
Email: support@luminousskincare.com
Phone: 1-800-123-4567
Address: 123 Radiant Ave, Glow City, GC 12345
Thank you for choosing Luminous Skin Care. We appreciate your business and are committed to providing you with the best possible service.