At Luminous Skin Care, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, our Refund & Return Policy provides detailed information on the conditions under which you can return products and receive a refund or exchange.
Return Conditions
To be eligible for a return, the following conditions must be met:
- Original Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.
- Timeframe: Returns must be initiated within 30 days of the date you received the product.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
Non-Returnable Items
Certain items cannot be returned, including:
- Products that have been used or altered
- Gift cards
- Sale or clearance items
- Items marked as “final sale”
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at support@luminousskincare.com or call us at 1-800-123-4567 to notify us of your return. Please include your order number, the product(s) you wish to return, and the reason for the return.
- Receive Return Authorization: Our customer service team will provide you with a return authorization number and detailed instructions on how to send the product back to us.
- Ship the Product: Package the product securely and include the return authorization number inside the package. Send the package to the address provided by our customer service team.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund:
- Approved Refunds: If your return is approved, we will process a refund to your original method of payment. Please allow 5-7 business days for the refund to appear in your account.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the product is not in its original condition or is damaged).
Exchanges
If you wish to exchange a product for a different item, please contact us at support@luminousskincare.com or call us at 1-800-123-4567. We will guide you through the exchange process and ensure you receive the correct item promptly.
Shipping Costs
- Customer Responsibility: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Damaged or Defective Products: If you receive a damaged or defective product, we will cover the cost of return shipping and send you a replacement at no additional cost.
Lost or Stolen Packages
Luminous Skin Care is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Contact Us
If you have any questions or need further assistance with your return or refund, please contact us at:
Luminous Skin Care
Email: support@luminousskincare.com
Phone: 1-800-123-4567
Address: 123 Radiant Ave, Glow City, GC 12345
Thank you for shopping with Luminous Skin Care. We value your business and are committed to ensuring your satisfaction with our products and services.